Account Manager

JOB OVERVIEW

As an Account Manager, you will be responsible for building long-lasting relationships with your allocated clients, delivering exceptional customer service, and maximising customer satisfaction, whilst realising the full benefits of our service provisions.  You will be comfortable presenting and discussing the Trescal brand with existing and potential customers as well and covering for reception and office administration.

KEY OBJECTIVES

• Managing customer enquiries, queries and requests via phone and e-mail within set service standards and facilitate a satisfactory resolution.
• Provide job progress updates to customers.
• Effectively present and discuss the Trescal brand to existing and potential customers in a way that conveys an image of quality, integrity and understanding of customer needs. Including the demonstration of Trescal’s online portal, TAM2.
• On-site coordination – managing the workflow to meet customer deadlines.
• Contract review the customer’s incoming document in line with Trescal’s quality procedures.
• Communicate effectively with internal departments such as the Laboratory, Logistics, UK Sales, etc., to ensure that all customer objectives are met and all potential sales avenues are discussed.
• Issuing quotations to customers and ensuring all pricing is inputted accurately.
• Office administration and reception cover duties.
• Other duties as required, commensurate with the role.

SKILLS AND QUALIFICATIONS REQUIRED

• Previous experience in a customer service, administration and/or sales provision environment is essential.
• Excellent communication skills both written and oral are essential.
• Excellent IT skills and knowledge of Office Suite essential (especially Microsoft Office Excel).
• Proven ability to identify and meet customers’ needs and requirements.
• Self-motivated and team-orientated.
• Ability to work with minimum supervision in a busy and demanding environment.
• Ability to organise your time effectively and perform multi-tasks efficiently and in line with specific timelines.