Customer Services Representative

JOB OVERVIEW

As an on-site Customer Service Representative, you will be responsible for building long-lasting relationships with our customer by delivering exceptional customer service and maximising customer satisfaction.

You will be responsible for raising quotations and managing the booking in and out process of calibration items. Additionally, you will be the point of contact for the administration of the asset management system and sourcing of new assets (calibration items) as required.

The working hours for this role are: 7:15 – 16:00 Mon-Thurs and 8:00 – 12:00 on Fridays

WHAT YOU WILL BE OFFERED:

• Continuous development and training plan
• Competitive salary – more details available upon request
• 25 days holiday + bank holidays – with the option to buy/sell up to 5 days a year.
• Access to the Trescal PerksHub- a bespoke discounts portal & app with over 900+ major retail outlets and restaurants
• Continuous employee/financial well-being programme
• Medical Health Cash Plan
• Gym membership discounts
• Cycle-to-work scheme
• Pension and Life Assurance Scheme

WHAT YOU WILL BRING TO THE TEAM:

• Previous experience in a customer service or administration role
• Excellent communication skills both written and oral are essential
• Excellent IT skills and knowledge of Office Suite
• Proven ability to identify and meet customers’ needs and requirements
• Self-motivated and team-orientated
• Ability to organise your time effectively and perform multi-tasks efficiently and in line with specific timelines